Roadside Assistance Policy

We've partnered with Coach-Net to bring you this premium Roadside Assistance service, unique to Mighway.

Coach-Net

With more than 25 years of experience providing roadside services to the RV industry, Coach-Net is the best choice for roadside assisstance.

Coach-Net’s unique relationship with various Manufacturers enables their team to answer any question you may have, from how to start the generator, to where the nearest gas station is. They want to assist in making your RV’ing experience the best it can be.

Coach-Net offers lots of great benefits, including 24/7 Technical Assistance, Manufacturer trained professionals, over 250 Dealer Partners, over 15,000 Service Location and over 40,000 Service Provider partners in the U.S. and Canada. Not only this, they offer In-Campground Services and follow Safety First Processes, both the only kind in the industry!

 

Roadside Assistance Policy

According to the Mighway Guest Terms and Conditions, the roadside assistance policy is as follows. By confirming your booking, you are agreeing to the following roadside assistance policy.

Clause 10

10.1 Mighway provides 24 hour on-road assistance support through our partner Coach-Net.

10.2 Any problems associated with the Vehicle including equipment failure, must be reported to Mighway within 24 hours in order to give Mighway the opportunity to rectify the problem during the Rental Period.

10.3 The on-road assistance service provided by Coach-Net will be free of charge with respect to any technical malfunction of the Vehicle arising from a manufacturing or material fault that directly renders the part concerned unfit for operation during the Rental Period. The Guest will be charged for any on-road assistance where the malfunction was caused by the Guest’s actions or omissions, including without limitation the following;

(a) the Vehicle running out of fuel;

(b) the keys being locked inside the Vehicle or lost;

(c) “dead” batteries caused by incorrect usage of the batteries and or incorrect usage of any equipment that requires the batteries to operate;

(d) a breakdown caused by Damage caused in an accident;

(e) a breakdown caused by willful neglect;

(f) a breakdown caused by Damage caused by entering a parking structure;

(g) a breakdown caused by damages and losses caused during travel in or thru restricted areas, beaches, and damages due to “off-road” usage;

(h) a breakdown caused by using the vehicle within the Death Valley region between June 15-September 15; or a breakdown caused by damage caused by using the vehicle at the Burning Man festival

(i) a breakdown caused by damage caused by using the vehicle within Mexico.

 

10.4 All on-road assistance required or managed due to circumstances covered in 10.3 (a) - (e), or otherwise as a result of the Guest’s actions or omissions, will incur a minimum charge of $150.00 plus any additional charges provided by third party assistance (see the Additional Charges in Schedule 1).

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