Roadside Assistance Policy

We've partnered with NZ Roadside Assistance to bring you this premium Roadside Assistance service.

NZRA

NZ Roadside Assistance provides hundreds of New Zealand companies and over two hundred thousand individuals with reliable, efficient roadside assistance, 24 hours a day, 365 days a year.

Their automotive expertise, state-of-the-art systems and specialised customer service, ensures you're getting the best roadside support with an average response time of 30-40 minutes. NZRA is proudly 100% New Zealand owned and operated, working alongside the country's top roadside service providers and automotive repairers. Their robust, diverse and reliable service provider network covers all New Zealand roads and in some cases, inaccessible off road and remote beach locations including Waiheke Island.

Their dedicated and experienced team ensures quick, reliable roadside assistance services when you need it most.

Roadside Assistance Policy

According to the Mighway Guest Terms and Conditions, the roadside assistance policy is as follows. By confirming your booking, you are agreeing to the following roadside assistance policy.

Clause 10: Roadside Assistance

10.1 Mighway provides 24 hour on-road assistance support through our partners New Zealand Roadside Assistance. Please contact Mighway on free call at 0800 555 696.

10.2 Any problems associated with the Vehicle including equipment failure, must be reported to Mighway within 24 hours in order to give Mighway the opportunity to rectify the problem during the Rental Period.

10.3 The on-road assistance service provided by New Zealand Roadside Assistance will cover, free of charge, any technical malfunction of the Vehicle arising from a manufacturing or material fault that directly renders the part concerned unfit for operation during the Rental Period. The Guest will be charged for any on-road assistance where the malfunction was caused by the Guest’s actions or omissions. This will include any on-road assistance for the following;

(a) the Vehicle running out of fuel;

(b) the keys being locked inside the Vehicle or lost;

(c) flat batteries caused by incorrect usage of the batteries and or incorrect usage of any equipment that requires the batteries to operate;

(d) a breakdown caused by Damage caused in an accident;

(e) a breakdown caused by willful neglect.

10.4 All on-road assistance required or managed due to circumstances covered in 10.3 (a) – (e), or otherwise as a result of the Guest’s actions or omissions, will incur a minimum charge of NZ$150 plus any additional charges provided by third party assistance (see the Additional Charges in Schedule One of the T&Cs).