5 Tips to Getting 5-Star Reviews

5 Tips to Getting 5-Star Reviews

Written by Nicole

Peer-to-peer motorhome rental is a great way to offset your ownership costs and fund your travels. So, now that you’ve decided to take the plunge and list your motorhome, how do you get five star reviews? Read our tips for how you can improve your ranking and create a memorable experience for your guests.

1. Set expectations before your guest books

It’s important that when you create your listing, that you don’t over-promise and under-deliver. Be honest about any quirks that your vehicle may have, list these in the description so that your guests don’t get an unwelcome surprise. Besides, character is a good thing.

2. Rapid Responder

From the moment your guest confirms the booking, you should make contact. Send them a welcome message telling them a bit about yourself and get them excited for their road trip in your vehicle. From here you can arrange pick-up and drop-off times too. But, don’t let this be the last time you engage with your guest. Touch base during their journey, and make sure that everything is running smoothly. This gives them the opportunity to ask you questions, resolve any issues and intercept negative feedback. 

3. Make your vehicle feel like home

When you go on holiday you don’t pack the kitchen sink, you’re limited with what you can take with you. So, when you prepare your vehicle for your guests, think about what they will need on their road trip. Include all the necessities such as tea, coffee, cleaning products and even a small bottle of milk. Make it feel warm and welcome, like a home away from home. You could even go above and beyond with other touches such as freshly baked scones or a bottle of wine. Think about what you would like to receive if your were the guest. 

4. Offer local tips

Guests have often travelled from overseas or are domestic travellers who are wanting to explore the area. So, it’s great to give your guests a guide on the best places to have a bite to eat, enjoy a drink, or fun activities close by. Share your experiences and tips, and help make their journey memorable. 

5. Be available

Availability is key. We spoke about being a rapid responder and how important this is, especially during their travels. If you can’t be available for your guests during their journey, find someone who knows your vehicle and is there to help. If your guests run into any issues on the road and can’t get a hold of you, this will lead to a negative experience for them. So, make yourself available 24/7 or find someone who can be.